Privacy Policy

We collect information necessary to schedule, confirm, diagnose, and perform residential appliance repairs.

• Contact details including full name, physical service address, and telephone number.
• Appliance details including brand, model number, serial number, age, symptoms, and service history.
• Service records including diagnostic notes, parts replaced, technician reports, and transaction details.
• Technical website usage data including browser type, operating system, IP address, and interaction data captured via standard server logs.

Your information is utilized solely to deliver high-quality, professional repair services across Sandy Springs and surrounding areas.

• Scheduling and dispatching certified appliance repair technicians to your home.
• Communicating arrival windows, diagnostic findings, repair quotes, and service updates by phone or text.
• Ordering OEM parts matched accurately to your appliance make and serial numbers.
• Processing service billing, invoicing, and maintaining local warranty records.
• Improving website performance, local service logistics, and customer care operations.

We respect your personal information and never sell, rent, or trade your data to third-party marketers.

• Authorized field technicians and dispatch personnel strictly for executing requested repairs.
• Verified original equipment manufacturer (OEM) parts distributors for sourcing components.
• Secure payment processing services for completing credit card and debit transactions.
• Legal and regulatory authorities when strictly required by applicable Georgia state or federal law.

We enforce industry-standard procedural, physical, and digital safeguards to keep your personal records secure.

• Encrypted transmission (SSL/TLS) for data communicated across our online forms and platform.
• Restricted employee and contractor access granted strictly on a need-to-know operational basis.
• Secure digital infrastructure with regular system monitoring, maintenance, and backup routines.
• Immediate secure disposal or anonymization of sensitive records once standard retention horizons conclude.

We retain customer service records for standard operational and warranty validation purposes.

• Active repair and warranty records are maintained throughout the applicable warranty term.
• Accounting and transaction records are preserved in compliance with federal and state statutory timelines.
• Customer contact archives are periodically audited and purged when no longer operationally necessary.

You have clear rights regarding the personal information you share with our team.

• Request verification or a summary of the contact details and service history we hold for your address.
• Request updates or corrections to outdated phone numbers or service addresses.
• Opt out of non-transactional telephone follow-ups or administrative notifications at any time.
• Request deletion of eligible non-regulatory customer records by calling our service team.

Our website utilizes basic technical cookies to guarantee reliable operation and site performance.

• Essential cookies required for page routing, session handling, and secure form submissions.
• Aggregated analytics cookies that track non-personally identifiable traffic metrics to improve navigation.
• You may configure your web browser to block or alert you about cookies, though some site functions may adjust.